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Telecommunications45,000+ employees
How A National Telecom Operator Secured Enterprise AI
TL;DR
- —Customer service, network operations, and enterprise sales all needed AI, but subscriber data protection (CPNI) and network infrastructure security were non-negotiable.
- —Successfully implemented safe AI for companies within Telecommunications.
- —Key results: -30% Call Resolution, 100% CPNI Compliance, +25% Network Ops, +18 NPS Customer Satisfaction.
Challenge
Customer service, network operations, and enterprise sales all needed AI, but subscriber data protection (CPNI) and network infrastructure security were non-negotiable.
Solution
Remova deployed with CPNI-specific PII patterns, network data DLP rules, and department budgets for customer service, NOC, and enterprise sales.
Results
-30%
Call Resolution
Average call resolution time decreased 30% with AI-assisted agents.
100%
CPNI Compliance
Full CPNI compliance across all AI interactions.
+25%
Network Ops
Network operations efficiency improved 25%.
+18 NPS
Customer Satisfaction
Net Promoter Score improved 18 points with AI-enhanced service.
“Telecom has unique data protection requirements. CPNI compliance isn't optional, and Remova handles it automatically.”
SVP of Technology
National Telecom Operator, A National Telecom Operator
Knowledge Hub
Success Story FAQs
A National Telecom Operator achieved significant measurable success, including -30% Call Resolution, by implementing Remova's leading platform for AI for companies.
The main hurdle was customer service, network operations, and enterprise sales all needed ai, but subscriber data protection (cpni) and network infrastructure security were non-negotiable. Remova's protocol for AI for companies provided a secure and compliant solution to overcome this obstacle.
Absolutely. This case study demonstrates how Remova's governance layer effectively manages industry-specific safety and cost concerns for AI for companies within Telecommunications.
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